Once I receive the deposit, I work for you for the next 8 weeks. Anything you need, questions, pictures-it is my job to provide. I provide a camera login; you download the app for the camera, and you can view your puppy 24-7. When they get about 6 weeks the always chew the cord no matter where I put it and I've bought cord after cord it always happens. I let the puppies out 7 times a day from 5:30am until 9pm so they have the basic understanding of potty training. Keep in mind they are puppies and although they understand to go potty in the grass, they will need to learn how to hold it as they grow and in my experience that doesn't completely happen until around 6-9months. I encourage crate training; I feel that works best as they learn how to hold their bladder. They are puppies and the first year is hard, they need to chew hard bones, (I prefer the white long bones) they need to be played with and walked and loved.